Texas A&M University Facilities & Energy Services

General

What is AggieWorks, and what functions does it provide?
AggieWorks is Texas A&M University's dedicated maintenance request platform, enabling faculty, staff, and students to submit and track work orders for various facility-related needs. Through AggieWorks, users can report issues such as leaks, malfunctioning equipment, or temperature concerns, monitor progress updates, and coordinate with Facilities & Energy Services or their Facilities Coordinator to ensure timely resolution.
Who can submit a work request through AggieWorks?
Any faculty, staff, or student with a Texas A&M NetID.  
This includes
  • Texas A&M College Station
  • Texas A&M Galveston
  • Texas A&M RELLIS
  • Texas A&M System
  • Texas A&M TEES
  • Texas A&M TEEX
  • Texas A&M HSC Bryan
  • Texas A&M HSC Dallas
  • Texas A&M HSC Houston
  • Texas A&M HSC Kingsville
  • Texas A&M HSC Round Rock
  • Texas A&M HSC McAllen
  • Texas A&M HSC Corpus Christi
  • Texas A&M AgriLife Extension
  • Texas A&M AgriLife Research
  • Texas A&M 12th Man Foundation
How do I check the status of a maintenance request?
  • Users can check the status through the AggieWorks portal, where updates on work order progress and priorities are displayed. Learn how to check your work order status.

  • Users can also contact their Facilities Coordinator or contact the Facilities & Energy Services Customer Service Center at 979-845-4311.

What kind of services can I request through AggieWorks?
  • Repair lighting and other electrical systems
  • Repair cooling and heating systems to provide a comfortable environment.
  • Maintain and repair water distribution systems that serve plumbing fixtures and heating/cooling systems.
  • Maintain and repair building pumps, fans, motors, filters, and fan belts.
  • Repair doors, windows, roofs, and building exteriors.
  • Repair and paint walls and replace flooring.

Building Temperature

How do I adjust the temperature in my work area?
If your space is uncomfortably hot or cold, please submit a request through AggieWorks.
What is an acceptable temperature for heating?
The temperature standard for heating is 70 Fahrenheit (occupied) and 60 Fahrenheit (unoccupied). The target temperatures are +/- 2 F. Some thermostats can be adjusted but should be maintained within the target range.

Maintenance Service

How can I submit a maintenance request?
Submit all maintenance requests through AggieWorks.
What is the priority system for maintenance requests?
Requests are assigned a priority level ranging from 1-5, based on urgency and impacts on health, safety, and University operations.
How soon can I expect a response to a maintenance request?
Response times vary by priority:
  • Priority 1: One hour response, 5 days from response to completion.
  • Priority 2: One working day response, 5 working days from response to completion.
  • Priority 3: Three working days response, 10 working days from response to completion.
  • Priority 4: One week response, 10 working days from response to completion.
  • Priority 5: Two-week response, completion time varies due to varied nature of scheduled response.
How will I be notified about the progress of my maintenance request?
AggieWorks provides status updates on each request. You will be notified via AggieWorks through the Notifications feature if there are delays or if further information is required. Urgent or high-impact issues may also receive email or phone updates.

You can always contact your Facilities Coordinator for an update on your work request.

Reporting Urgent or Critical Maintenance Issues

How should I report an urgent or critical maintenance issue?
For any urgent or critical maintenance issue — such as a water leak, power outage, or safety hazard — do not use the AggieWorks portal. Instead, immediately contact the Facilities & Energy Services Customer Service Center 979-845-4311 for prompt assistance.
What types of issues should be reported directly to the Customer Service Center instead of AggieWorks?
Any issue that poses an immediate risk to health, safety, or significant property damage should be reported directly. Examples include:
  • Smoke or gas smells
  • Live exposed electrical wires
  • Major leaks or flooding
  • Compromised building security (e.g., broken doors or windows)
  • Power outages in occupied spaces
  • Hazardous material spills
How should I report issues with critical lab utilities, such as emergency power or deionized water?
Report all critical lab utility issues immediately through the Facilities and Energy Services Customer Service Center. These requests will receive a high priority, especially if they impact research continuity or data integrity.
What happens if I submit an urgent issue through AggieWorks by mistake?
To avoid delays, please contact the Facilities & Energy Services Customer Service Center 979-845-4311 directly by phone for critical situations. If an urgent request is submitted through AggieWorks, it may not receive the immediate attention it requires.
Who can I contact if I am unsure whether my issue qualifies as urgent?
If you are uncertain, either your Facilities Coordinator or the Customer Service Center 979-845-4311. Staff members can help assess the urgency and direct your request appropriately.
Can I request an expedited service for lower-priority issues?
Lower-priority issues are managed based on the standard queue to ensure fair and efficient service across all requests. However, if there are extenuating circumstances, you may contact your Facility Coordinator to discuss options for rescheduling or reprioritizing a request.

Building Access

My reader is dirty and needs maintenance/my reader says "invalid" for all badges/my reader is not working. What do I do?
Building Access performs reader maintenance and repair. An AggieWorks order must be submitted to request maintenance.
How do I request a hardware estimate or door installation?
Complete an AggieWorks request for Keyless access in the desired location(s). Once submitted, you will be contacted to schedule a walk-through. For door or lock work, an AggieWorks order to Building Access may be required.

Custodial

Whom do I contact if I have a question about routine cleaning?
If you have any cleaning issues or questions about Custodial Services, please contact your Facilities Coordinator.
Does custodial services clean windows?
Custodial services will clean interior windows first at a reachable height. If you have a request for window cleaning, please submit it through AggieWorks. If Custodial Services is unable to perform the work in-house, someone will assist you by contracting an outside service.
If I am having a special event, can I get custodial services?
Requests for custodial services to support an event may be submitted through AggieWorks. Please allow at least 2 weeks’ notice for adequate scheduling and billing.

Departments