Frequently Asked Questions
General
AggieWorks is Texas A&M University's dedicated maintenance request platform, enabling faculty, staff, and students to submit and track work orders for various facility-related needs. Through AggieWorks, users can report issues such as leaks, malfunctioning equipment, or temperature concerns, monitor progress updates, and coordinate with Facilities & Energy Services or their Facilities Coordinator to ensure timely resolution.
Any faculty, staff, or student with a Texas A&M NetID.
This includes
This includes
- Texas A&M College Station
- Texas A&M Galveston
- Texas A&M RELLIS
- Texas A&M System
- Texas A&M TEES
- Texas A&M TEEX
- Texas A&M HSC Bryan
- Texas A&M HSC Dallas
- Texas A&M HSC Houston
- Texas A&M HSC Kingsville
- Texas A&M HSC Round Rock
- Texas A&M HSC McAllen
- Texas A&M HSC Corpus Christi
- Texas A&M AgriLife Extension
- Texas A&M AgriLife Research
- Texas A&M 12th Man Foundation
- Users can check the status through the AggieWorks portal, where updates on work order progress and priorities are displayed. To learn more on how to check your work order status, click here.
-
Users can also contact their Facilities Coordinator or contact the Facilities & Energy Services Customer Service Center at 979-845-4311.
- Repair lighting and other electrical systems
- Repair cooling and heating systems to provide a comfortable environment.
- Maintain and repair water distribution systems that serve plumbing fixtures and heating/cooling systems.
- Maintain and repair building pumps, fans, motors, filters, and fan belts.
- Repair doors, windows, roofs, and building exteriors.
- Repair and paint walls and replace flooring.
Building Temperature
If your space is uncomfortably hot or cold, please submit a request through AggieWorks.
The temperature standard for heating is 70 Fahrenheit (occupied) and 60 Fahrenheit (unoccupied). The target temperatures are +/- 2 F. Some thermostats can be adjusted but should be maintained within the target range.
Maintenance Service
Submit all maintenance requests through AggieWorks.
Requests are assigned a priority level ranging from 1-5, based on urgency and impacts on health, safety, and University operations.
Response times vary by priority:
- Priority 1: One hour response, 5 days from response to completion.
- Priority 2: One working day response, 5 working days from response to completion.
- Priority 3: Three working days response, 10 working days from response to completion.
- Priority 4: One week response, 10 working days from response to completion.
- Priority 5: Two-week response, completion time varies due to varied nature of scheduled response.
AggieWorks provides status updates on each request. You will be notified via AggieWorks through the Notifications feature if there are delays or if further information is required. Urgent or high-impact issues may also receive email or phone updates.
You can always contact your Facilities Coordinator for an update on your work request.
Reporting Urgent or Critical Maintenance Issues
For any urgent or critical maintenance issue — such as a water leak, power outage, or safety hazard — do not use the AggieWorks portal. Instead, immediately contact the Facilities & Energy Services Customer Service Center 979-845-4311 for prompt assistance.
Any issue that poses an immediate risk to health, safety, or significant property damage should be reported directly. Examples include:
- Smoke or gas smells
- Live exposed electrical wires
- Major leaks or flooding
- Compromised building security (e.g., broken doors or windows)
- Power outages in occupied spaces
- Hazardous material spills
Report all critical lab utility issues immediately through the Facilities and Energy Services Customer Service Center. These requests will receive a high priority, especially if they impact research continuity or data integrity.
To avoid delays, please contact the Facilities & Energy Services Customer Service Center 979-845-4311 directly by phone for critical situations. If an urgent request is submitted through AggieWorks, it may not receive the immediate attention it requires.
If you are uncertain, either your Facilities Coordinator or the Customer Service Center 979-845-4311. Staff members can help assess the urgency and direct your request appropriately.
Lower-priority issues are managed based on the standard queue to ensure fair and efficient service across all requests. However, if there are extenuating circumstances, you may contact your Facility Coordinator to discuss options for rescheduling or reprioritizing a request.
Building Access
Building Access performs reader maintenance and repair. An AggieWorks order must be submitted to request maintenance.
Complete an AggieWorks request for Keyless access in the desired location(s). Once submitted, you will be contacted to schedule a walk-through. For door or lock work, an AggieWorks order to Building Access may be required.
Custodial
If you have any cleaning issues or questions about Custodial Services, please contact your Facilities Coordinator.
Custodial services will clean interior windows first at a reachable height. If you have a request for window cleaning, please submit it through AggieWorks. If Custodial Services is unable to perform the work in-house, someone will assist you by contracting an outside service.
Requests for custodial services to support an event may be submitted through AggieWorks. Please allow at least 2 weeks’ notice for adequate scheduling and billing.