About
The Maintenance Services department employs more than 250 licensed trades professionals, which are integral to ensuring the consistent and efficient operation of Texas A&M’s expansive campus.
Maintenance Services has the technology and resources to systematically plan, respond to, and track Texas A&M’s Facilities’ needs to keep all people on campus comfortable and safe throughout the year.
- 194,000+ Preventative Maintenance work orders processed annually
- 77,616 work orders processed annually
- 24,041 tagged assets
- 11+ tons of air filters recycled per year
AggieWorks
For general questions and work order submissions, please submit them through AggieWorks. For Maintenance Services specific questions, contact the Facilities & Energy Services Customer Service Center: 979-845-4311.
Visit AggieWorksFrequently Asked Questions
How can I submit a maintenance request?
Maintenance can be requests are submitted through AggieWorks.
Who can submit a work request through AggieWorks?
Any faculty, staff, or student with a Texas A&M UIN.
How should I report an urgent or critical maintenance issue?
For any urgent or critical maintenance issue — such as a water leak, power outage, or safety hazard — do not use the AggieWorks portal. Instead, immediately contact the Facilities & Energy Services Customer Service Center (979-845-4311) for prompt assistance.
What types of issues should be reported directly to the Facilities & Energy Services Customer Service Center instead of AggieWorks?
Any issue that poses an immediate risk to health, safety, or significant property damage should be reported directly.
Examples include:
- Smoke or gas smells
- Live exposed electrical wires
- Major leaks or flooding
- Compromised building security (e.g., broken doors or windows)
- Power outages in occupied spaces
- Hazardous material spills
What happens if I submit an urgent issue through AggieWorks by mistake?
To avoid delays, please contact the Facilities & Energy Services Customer Service Center (979-845-4311) directly by phone for critical situations. If an urgent request is submitted through AggieWorks, it may not receive the immediate attention it requires.
Who can I contact if I’m unsure whether my issue qualifies as urgent?
If you are uncertain, either your Facilities Coordinator or the Facilities & Energy Services Customer Service Center (979-845-4311). Staff members can help assess the urgency and direct your request appropriately.
How can I find the contact information for the Facilities & Energy Services Customer Service Center?
The Facilities & Energy Services Customer Service Center can be reached by phone at: 979-845-4311. The Customer Service Center is available to assist with time-sensitive and high-impact issues requiring immediate action.
What is the priority system for maintenance requests?
Requests are assigned a priority level ranging from 1-5, based on urgency and impacts on health, safety, and University operations.
How is the priority level of my request determined?
AggieWorks categorizes requests based on the potential impact on health, safety, and operational continuity. Requests are reviewed upon receipt, and priority is assigned accordingly to ensure efficient allocation of resources and prompt attention to high-impact issues.
Can I request an expedited service for lower-priority issues?
Lower-priority issues are handled based on the standard queue to ensure fair and efficient service across all requests. However, if there are extenuating circumstances, you may contact your Facility Coordinator to discuss options for rescheduling or reprioritizing a request.
How soon can I expect a response to a maintenance request?
Response times vary by priority:
- Priority 1: One hour response, 5 days from response to completion.
- Priority 2: One working day response, 5 working days from response to completion.
- Priority 3: Three working days response, 10 working days from response to completion.
- Priority 4: One week response, 10 working days from response to completion.
- Priority 5: Two-week response, completion time varies due to varied nature of scheduled response.
What kinds of issues are considered Priority 1 (Emergency)?
Priority 1 requests are emergencies that pose immediate risks to health, safety, or significant property damage. These issues require a response within 1 hour and completion within 5 working days after responding.
Examples of Priority 1 requests include:
- Smell of smoke or gas
- Hazardous material spills
- Loss of water in residence halls or kitchens
- Exposed live electrical wires.
- Major water leaks
- Power outages in occupied buildings
- Clogged toilets in residence halls (if no alternative restroom is available)
- Broken doors or windows compromising building security.
- Situations that prevent safe entry or exit from a building.
What qualifies as a Priority 2 request?
Priority 2 issues are important but not immediately hazardous or urgent. These situations could potentially become safety hazards if left unaddressed and should be responded to within 1 working day, with completion within 5 working days after responding.
Examples of Priority 2 requests include:
- Loose handrails
- Damaged stair treads or cracked door glass (if posing potential risk).
- Minor leaks that do not immediately threaten health or property.
- Temperature discomfort calls in non-critical areas (such as offices).
What types of requests are classified as Priority 3?
Priority 3 requests cover nuisance issues that do not threaten safety or operations but may need attention to prevent negative impacts on campus aesthetics or occupant comfort. Response time is within 3 working days, with completion expected within 10 working days after responding.
Examples of Priority 3 requests include:
- Offensive graffiti removal
- Debris or garbage accumulation in public areas
- Minor aesthetic repairs, like chipped paint in common areas
- Follow-up work from a previous maintenance request that does not pose an immediate risk.
What falls under Priority 4 requests?
Priority 4 tasks include routine maintenance that does not pose a threat to safety or immediate operational disruption. Response time is 5 working days, with a 10-day completion expectation after responding.
Examples of Priority 4 requests include:
- Routine cosmetic improvements or beautification projects
- Repairs to non-critical fixtures like benches or shelving
- Addressing minor issues identified in building surveys (e.g., loose trim, minor wall scuffs)
- Fixing items that do not affect primary building functions but improve the occupant experience.
What is a Priority 5 (Scheduled) request?
Priority 5 requests are scheduled tasks or improvements that require coordination with university personnel or special arrangements. These requests have a 10-working-day response expectation, and completion dates are agreed upon between SSC and the requestor.
Examples of Priority 5 requests include:
- Building enhancements or improvements, like installing shelves or whiteboards
- Event setups or takedowns that require special coordination.
- Classroom repairs that need to be scheduled around class times.
- Seasonal maintenance tasks, like checking HVAC units before summer or winter.
How should I report issues with critical lab utilities, such as emergency power or deionized water
Report all critical lab utility issues immediately through the Facilities & Energy Services Customer Service Center at: 979-845-4311. These requests will receive a high priority, especially if they impact research continuity or data integrity.
What is an acceptable temperature for cooling?
The temperature standard for cooling is 75 Fahrenheit (during occupied times) and 85 Fahrenheit (unoccupied). The target temperatures are +/- 2 F. Some thermostats can be adjusted but should be maintained within the target range.
What is an acceptable temperature for heating?
The temperature standard for heating is 70 Fahrenheit (occupied) and 60 Fahrenheit (unoccupied). The target temperatures are +/- 2 F. Some thermostats can be adjusted but should be maintained within the target range.
How do I adjust the temperature in my work area?
If your space is uncomfortably hot or cold, please submit a request through AggieWorks.
How do I request a temperature change in my work area?
You may submit a request through AggieWorks.
What is included in preventive maintenance?
Preventive maintenance involves regular inspections, cleaning, adjustments, and testing of equipment to reduce the risk of breakdowns and extend asset life. It includes tasks like changing filters, lubricating moving parts, and inspecting HVAC systems.
How often is preventive maintenance performed?
The frequency depends on the asset. Common schedules include monthly, quarterly, semi-annually, or annually.
Are all university assets included in preventive maintenance?
Not all assets are covered. Department-owned or University-managed equipment might not be included under SSC's baseline maintenance but may be added upon agreement.
What is the scope of SSC’s maintenance services at Texas A&M?
SSC provides building maintenance, including routine (baseline), preventive, and some deferred maintenance. Services include managing personnel, materials, supplies, and equipment for operational efficiency.
Is there a cost for routine maintenance?
Routine or corrective maintenance below the contractual threshold is not billable. Requests for non-essential, elective, or departmental improvements is billable.
What services are available during university events?
Event-specific maintenance, like setting up or cleaning for athletics, is outside baseline services. These services are available upon request and are billed separately.
Contact Our Office
Facilities Services
Building 1156
600 Agronomy Rd, College Station, TX 77843